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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. You control your data and can request changes or deletion anytime through support.

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POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about what data we hold, want to request a copy, need to correct account details, or want to close your account, contact us through any of these channels. Our support team handles data requests directly and will respond with the steps and timeline for your request.

Live Chat Open the chat widget from any page when you are logged in. Tell the agent you have a privacy or data request and they will escalate it to the data team. Average response during support hours is under ten minutes.
Email Support Send your request to the support email listed in the account dashboard. Include your registered mobile number and a clear description of what you need. The data team reviews email requests daily and replies within forty-eight hours.
Account Dashboard Log in and navigate to account settings. You will find options to update your mobile number, change your password, view recent login history, and submit a data request form. The form routes directly to our data-protection queue.
DATA PRACTICES

How We Protect and Manage Your Information

We built our data handling around three priorities: secure storage, minimal collection, and clear user control. Account records are encrypted during transfer and at rest. Payment details for bKash, Nagad and Rocket transactions are tokenized so full card or wallet numbers are not stored in our main database. You decide what happens to your data.

What We Collect

We record your mobile number, payment method details, device type and IP address when you log in, gameplay history to track your wallet balance, and support conversations to resolve issues.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to measure page load times and lobby navigation paths. You can disable non-essential cookies in your browser settings; session cookies are required for the account to work.

Data Retention

Transaction records for deposits and withdrawals are kept for the period required by local financial regulations, typically three years. Gameplay logs are retained for one year to support dispute resolution.

Your Rights

You can request a copy of all data we hold on you, ask us to correct errors in your account details, withdraw consent for marketing messages, or request full account deletion.

Privacy Policy Questions from Bangladesh Players

We collect your mobile number for login, payment method details for bKash, Nagad or Rocket deposits, device type and IP address to prevent duplicate accounts, and an optional email address for notifications. That is the minimum set needed to run your account and wallet.

Yes. Contact support through live chat or email and ask for a data export. We will send you a file listing your account details, transaction history, login records and support conversations. The export usually arrives within five business days of your request.

Payment details are encrypted during transfer and tokenized in our system so full wallet numbers are not stored in plain text. We share payment data only with the processor handling that specific transaction, and the connection uses SSL encryption throughout the deposit and withdrawal flow.

Yes. Contact support and request account closure and data deletion. We will close your account immediately and delete marketing preferences and device records within ninety days. Transaction logs required under financial regulations are retained for the legally mandated period, then purged.

We share payment data only with the processor handling your bKash, Nagad or Rocket transaction, and only to complete that transfer. We do not sell account information, browsing history or gameplay records to advertisers, data brokers or marketing platforms. Support may share dispute details with game providers to investigate technical issues.

Log in and go to account settings. You will see fields to update your mobile number and email address. Mobile number changes require OTP verification sent to both the old and new number to confirm ownership. Email updates are instant and do not require additional verification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.